Returns or exchange items are accepted up to 14 calendar days after receiving your order. Just sent the product back in its original condition and without the previously used postage labels.
Check the “How to I return/exchange my items?” info for further instructions
CAN I EXCHANGE / RETURN MY ITEMS?
Exchange items are accepted up to 14 calendar days after receiving your order for free.
Want to exchange something?
HOW DO I RETURN MY PACKAGE?
EU orders (Express shipping)
Register your return in our Return Portal via the button below.
The price for returning your order with the use of our Portal system are better then using your local post office. For example the price for returning from The Netherlands will be €6,30 instead of the €7,25 you’ll pay at the Post office.
Is the Return Portal not working?
Follow the steps below:
Rest of the world (or back-order)
If you want to return your order for a refund or replacement, please contact us at:
Do I need to pay for the return?
We have free returns with Paypal. Didn’t pay with paypal? Then are you responsible for the return costs.
Want to return shipping refunded when you used PayPal on our website? Just click here to activate the Paypal Service.
Got Questions? Just contact us at through one of the options below. We are happy to help
I HAVEN'T RECEIVED MY ORDER
Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.
RECEIVED AN FAULTY ITEM?
We are so sorry to hear you have received a faulty item! Please send us the following info:
- Your Order Number
- Item Name
- Photos that show:
- Product fault as clearly as possible
- Full-length photo of the item
- The Drippy Box & Packaging
There is no need to send your faulty item back to us; it could delay the resolution time.
If your item was damaged on delivery, please get in touch with us within 7 days with photographic evidence so that we can get it sorted for you.